Shipping policy

Processing
Orders are processed within 1-2 business days. Orders placed on weekends or public
holidays are processed on the next business day.

Shipping rates and delivery
Complimentary shipping on orders over $150. Below that, a flat rate applies and is
shown at checkout before you pay. Every order ships fully tracked, and a tracking
number is emailed as soon as the carrier scans your parcel. Tracking can take up to 48
hours to show movement after dispatch.

Delivery estimates are estimates, not guarantees. Transit times vary by destination,
carrier and customs. We are not responsible for delays caused by the carrier, customs
inspections, severe weather, strikes or other events outside our control, and such
delays are not grounds for a refund.

Customs, duties and taxes
International duties, import taxes and customs fees are not included in our prices or
shipping charges and are the responsibility of the customer. These are levied by your
country, not by us, and we have no control over the amount. If you refuse to pay them
and the parcel is returned or destroyed, we are not able to issue a refund.

Delivery address
It is your responsibility to enter a complete and correct delivery address. We cannot
change an address once an order has been dispatched. Parcels delayed, returned or lost
because of an incorrect or incomplete address are not our responsibility, and
re-shipping is at the customer's cost.

Unclaimed and refused parcels
Parcels refused on delivery, or not collected from a carrier pick-up point within the
carrier's holding period, are returned to us. In that case we refund the item only,
less any costs incurred in returning the parcel.

Lost, stolen or damaged in transit
Report a missing parcel within 7 days of the last tracking update, and a parcel damaged
in transit within 48 hours of delivery, with photographs. Claims outside these windows
may not be accepted. Parcels marked delivered by the carrier are considered delivered.

Questions: hello@avenofootwear.com